Compete for Innovations

A good product and service idea is not enough to be successful on the market. Only companies that develop customer-friendly products or services from a good idea and consistently place them on the market will achieve long-term success.

Contact us for the development of an effective innovation management in the company and the expansion of innovation networks worldwide. We can offer all our services in German, English, Spanish and Arabic.

Development of competences

Service Innovation Lab Leipzig (SIL²)

intelligence for innovation (iN4iN)

Service Innovation Lab Leipzig (SIL²)

Implementing ideas or new technologies into successful services is not always easy. We are specialised in this task and are glad to support you with the expansion or improvement of your service offer.

The Service Innovation Lab Leipzig (SIL²) is a cooperation project of CONOSCOPE GmbH and the international SEPT programme of the Leipzig University. The aim is to professionalise the development and optimisation of services based on scientifically based concepts of service engineering. As an advisory partner, we accompany and support innovation projects across all phases of service development, from requirements analysis via the generation of ideas and the modeling of services to the implementation of product and market tests.

The accompanying professionalisation of the service development is intended to help our customers to ensure a high quality of service and thus to strengthen their competitiveness.

Our range of support services is divided into three areas:

  • Development of services
  • Process optimisation
  • Operational innovation management in the company

You can find an overview of the main focus of our work and our services in our brochure

Process optimisation

The optimisation of service processes takes place within the framework of a structured process of four stages.

1. Process documentation

Starting point for the optimization is a clear specification of the current process. The first step must therefore be the inclusion of all processes relevant to a particular service in the company. All processes that directly or indirectly influence the costs, time or quality of a service must be made analysable. The method of choice is usually Service Blueprinting, as it allows process analysis from a variety of perspectives.

2. Process analysis

In the second step, the recorded processes are analyzed according to the target values in order to identify weaknesses or cost drivers. Possible methods that can be used here are FMEA (Failure Mode and Effect Analysis) for quality issues and process costing or target costing for the analysis of process-related cost structures.

3. Process optimization

Based on the identified vulnerabilities, optimisation alternatives are determined. By means of service simulation, the individual solution proposals can be tested computer-aided and compared with each other. Costs, times and required resources can be determined for each alternative even before their implementation.

4. Process Implementation

The final step is the implementation of the best-valued process alternative. In addition to the changed process flow, the process implementation can often include changes in the areas of employees, infrastructure and resources. For a successful completion of the process optimisation, a good change management and the timely and clear communication of the project to the employees are crucial.

We accompany you in all four steps and provide you with appropriate management tools and software solutions for their implementation.

Many industrial companies have appropriate centralized and decentralized structures for the management of innovation processes. For service companies, these structures often do not exist, i.e. innovation processes are not sufficiently coordinated.

We help service companies with the gradual implementation of company-adapted innovation process management structures. We advise the management in strategic decisions, train innovation managers in the company and accompany them in the implementation of their coordination tasks.

Selected customers

  • TAS AG
  • HDI Gerling
  • Spreadshirt




Universität LeipzigSEPTZWFPIMKompetenzzentrum der Universität Leipzigild | Institut für Logistik- & Dienstleistungsmanagement