Service Innovation Lab Leipzig (SIL²)
Implementing ideas or new technologies into successful services is not always easy. We are specialised in this task and are glad to support you with the expansion or improvement of your service offer.
The Service Innovation Lab Leipzig (SIL²) is a cooperation project of CONOSCOPE GmbH and the international SEPT programme of the Leipzig University. The aim is to professionalise the development and optimisation of services based on scientifically based concepts of service engineering. As an advisory partner, we accompany and support innovation projects across all phases of service development, from requirements analysis via the generation of ideas and the modeling of services to the implementation of product and market tests.
The accompanying professionalisation of the service development is intended to help our customers to ensure a high quality of service and thus to strengthen their competitiveness.
Our range of support services is divided into three areas:
- Development of services
- Process optimisation
- Operational innovation management in the company
You can find an overview of the main focus of our work and our services in our brochure